Refund & Cancellation Policy – Ketrio

Last Updated: September 26, 2026

At Ketrio, we are committed to providing reliable and professional digital services. We want every customer to have a clear understanding of our services, subscription terms, billing, cancellation, and refund procedures before continuing with a paid subscription.

This Refund and Cancellation Policy applies to all services and subscriptions purchased through the Ketrio website.

1. Monthly Subscriptions

Ketrio services are provided on a monthly subscription basis. The subscription fee is charged when the subscription begins and will automatically renew at the beginning of each monthly billing cycle unless the customer cancels the subscription before the renewal date.

Customers may cancel their subscription at any time through their account or by contacting the Ketrio support team.

When a subscription is canceled, the customer will continue to have access to the service until the end of the period that has already been paid for. No further subscription charges will be made after the cancellation has been completed.

2. Refund Requests

Customers may request a refund of their subscription payment within 7 days of the initial subscription payment, provided that the service has not been substantially used during this period.

After the 7-day refund period has passed, subscription fees are generally non-refundable, except where Ketrio determines, at its discretion, that an exceptional refund is appropriate based on the circumstances of the case.

The 7-day refund period does not apply automatically to subsequent monthly renewal payments when the customer has continued the subscription without canceling it before the renewal date.

3. Automatic Renewals

Monthly subscriptions that include automatic renewal will renew on the renewal date displayed in the customer's account.

Customers are responsible for canceling their subscription before the renewal date if they do not wish to continue with the service.

If the subscription is not canceled before the renewal date, the new subscription fee may be charged and will be considered payment for the new subscription period.

4. Duplicate or Incorrect Charges

If a customer is charged due to a technical error or receives a duplicate charge, they should contact us as soon as possible.

After reviewing the transaction, Ketrio will correct the billing error and issue a refund where a duplicate or incorrect charge is confirmed.

5. Subscription Cancellation

Customers may cancel their subscription at any time.

Cancellation prevents future subscription renewals but does not automatically result in a refund for fees that have already been paid for a subscription period that has already started.

Following cancellation, access to the service will generally remain available until the end of the current billing period, unless otherwise stated for a specific service.

6. Digital Services

Ketrio provides digital services electronically. Once a customer's account has been activated or the customer has accessed and begun using the available digital services, the service is considered to have commenced.

For this reason, refunds are not guaranteed after the applicable refund period has ended and the service has been actively used.

7. Accounts That Violate Our Terms

If a customer's account is suspended or terminated because of a violation of our Terms of Service, misuse of the service, fraudulent activity, or other prohibited activity, such suspension or termination does not automatically entitle the customer to a refund.

Any refund request in such circumstances will be reviewed based on the specific circumstances of the account and the nature of the violation.

8. How to Request a Refund

To request a refund or report an issue related to a payment, please contact the Ketrio support team:

Website: ketrio.com
Support Email: [email protected]

When contacting us, please provide the email address associated with your Ketrio account and the relevant payment details so that we can review your request efficiently.

9. Refund Processing Time

Once a refund has been approved, the refund will be processed to the original payment method used for the purchase.

It may take several business days for the refunded amount to appear in the customer's account, depending on the customer's bank, card issuer, or payment provider.

10. Contact Us

If you have any questions regarding our refund policy, subscription, cancellation, or billing, please contact the Ketrio support team before initiating a payment dispute. We will review the issue and work with you to resolve it appropriately.

Ketrio
Digital Services & Monthly Subscriptions

Website: ketrio.com
Email: [email protected]